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India is where you’ll find our largest multi-client service centre. Over 5,200 experienced colleagues work across four modern offices, delivering back-office administration, front-office customer care and technology services.
Our four offices are based in Mumbai, Pune and Bangalore and offer state-of-the-art IT infrastructure and facilities. Our teams deliver a wide range of services to over 20 prestigious UK clients and work across multiple sectors.
Our opportunities range from back-office customer service to HR shared services, and from webchat management to web content and development. From our finance teams to our tech and automation experts, our teams have a broad range of expertise in the digital back office space and have a mature practice in research and consulting. Join us to grow your career and find out why Capita has been officially certified as a Great Place to Work.
In numbers: Capita India at a glance
1.6 million
➥ Calls handled
3.4 million
➥ Web-chats and messages answered
43.2 million
➥ Back-office transactions processed
Benefits
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Travel to work
The safety of our employees is the highest importance for us – that’s why we use best-in-class technology to operate our transport services:
- we operate a pickup and drop-off service for all day shift employees from a central location
- for employees working night shifts between 9:30pm and 7am, we offer a home pickup & drop-off service
- to ensure the safety of our female colleagues, a guard is employed to escort the last female employee drop off.
Our locations
Vikhroli, Mumbai
This is our corporate office and works with clients in telecoms, logistics, finance and Life & Pensions. We offer services in back office and webchat operations, and our finance and HR shared services are also based out of this office.
Tower 10 & SEZ, Magrapatta, Pune
Both offices are located in the Magarpatta city. In Tower 10, our colleagues work with clients across a wide range of sectors from insurance and utilities, and they deliver both back-office and web chat customer services.
In our SEZ office, we support our operations within the retail space, with services in back-office administration, web chat and phone-based customer care.
Prestige Shanti Niketan (PSN), Bangalore
In our Bangalore office, we’re delivering back-office and web chat capabilities to the life and pensions, and utilities sectors.
Recruitment process summary – the steps involved
Typical roles
Find out about some of our typical roles - simply toggle the + to see more:
