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As a leader in the business process outsourcing market, Capita Ireland is the home of our customer experience business.
Our team of talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.
Every year, our brilliant people support almost every household in the country with elements of their day-to-day lives - from answering queries about their electricity bill to helping them purchase a new phone contract. Our dedicated teams also offer IT, digital, project management, software development and people services to our clients.
You’ll find us in Clonakilty and Little Island in Cork. We also work closely with our colleagues in the UK and Poland too.
We’re incredibly proud to be ranked as one of the best places to work in Ireland in the Sunday Independent’s 2023 Top 150 Employers list by our own colleagues.
Capita Ireland in numbers
1200
➥ Team members
2
➥ Locations
10m
➥ Calls and customer interactions managed every year
Benefits
Office locations
We offer office-based roles so you can join our workplace community onsite in one of our two hub locations. We also have hybrid working roles, so you have the flexibility to work from home too.
Clonakilty
Our Clonakilty office is located a short five-minute drive from the town of Clonakilty. There’s a walkway under construction which will soon be open to allow direct walking access between Clonakilty and our office. The number 237 bus will also drop you outside the office. Onsite, we have free tea and coffee available, plus a vending machine for snacks and refreshments.
Little Island
Little Island is located conveniently off the N25 road network, close to Cork City. Our nearest train station is Little Island, which is around 10-minute walk from the office. There’s also free parking available onsite. We have a canteen area with free tea and coffee and break out areas to relax during break times. We’re close to local coffee and food shops for refreshments and snacks during lunch, and there’s a gym within walking distance too.
Typical roles
As part of our team, you’ll join a community of welcoming individuals who are passionate and committed to the needs of our customers. Here are a few of the typical roles we offer at Capita Ireland:
Application process
*please note, not all customer service roles will include the online assessment – some will only require a short screening telephone call with our recruitment team. The job advert you apply for will detail whether the online assessment will be included in the process