Elevating customer service with AI-powered call analysis
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read moreThrough the implementation of smart buildings technology and data-driven insights, we have significantly enhanced the living conditions at Serene Care, a boutique care home operator that provides a safe, personalised and intimate home for residents.
At their Stoneyford Care Home, we strategically placed sensors to continuously monitor critical environmental factors, such as light levels, temperature, humidity, CO2 concentration and occupancy. Our net zero and place specialists analysed the sensor data and crafted a series of recommendations to promote good practices and behaviours within the care home. These recommendations were complemented by targeted interventions designed to maximise energy savings and operational efficiencies.
The combined efforts of our technology, expertise, and actionable insights have resulted in a healthier and more sustainable environment for Serene Care’s residents.
Utilising data collected from our smart buildings technology, we closely collaborated with Serene Care to enhance the wellbeing of their residents. Our multifaceted recommendations included:
With our support, Serene Care successfully transitioned their energy contracts to more cost-effective tariffs, resulting in immediate savings on their bills. Upon analysing the collected data of this fully electric care home, our team of experts identified that the care home was consuming energy at a rate significantly higher than the recommended practices for its building type. These findings highlighted the substantial potential for reducing their energy costs by 66% through:
Capita has enabled us to do our bit to tackle the climate emergency, helping us to identify savings on our energy bills and most importantly, they helped us to improve the care home environment for our residents.
Contact us today to find out how we can optimise your buildings:
Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
Read more
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