Capita expands partner collaboration with ServiceNow as Managed Service Provider

Capita today announces an expansion of our collaboration with ServiceNow, as part of our strategy to drive productivity and efficiencies, deliver future growth and improve our offerings to clients through technological transformation.

The expanded partnership will enable Capita’s customers in both the public and private sector to accelerate their digital transformation and drive new levels of data insights and innovation.

Through ServiceNow’s intelligent digital workflows, Capita will be able to simplify complex processes and enable digital transformation, improve operations, enhance employee experiences and deliver stronger growth.

The agreement expands on the two companies’ existing collaboration and is expected to help accelerate Capita’s goals of revenue growth, cost efficiencies and innovation. It is the first in a series of relationships with technology hyperscalers that Capita plans to leverage to enhance the use of best-in-class technology platforms, automation and Gen AI.

By partnering with industry leaders like Capita, we are bringing our innovative solutions to a broader range of organisations, empowering them to boost productivity and quickly realise the benefits of generative AI.
Paul Smith - Chief Commercial Officer at ServiceNow

We are embracing best-in-class technology from ServiceNow which will enable us to evolve new scalable solutions, become a more digital business and deliver an efficient and higher quality service and experience for clients and within Capita.
Adolfo Hernadez - Capita CEO