Insights & News page
Support that works. AI-enabled corporate helpdesk services that go beyond.
Fast, intelligent, people-focused solutions to keep your business moving forward.
Our teams need more than reactive IT support, they need intelligent, proactive helpdesk services that allow them to be consistently productive and connected. Capita’s corporate helpdesk solution delivers AI-enabled, people-focused support that resolves issues quickly, reduces IT overhead, and simplifies complexities.
Whether it’s tier 1–2 technical support, offline video submissions, or smart automation, our scalable offerings and intelligent workflows ensure your people get the help they need, when and how they need it.
How we can help?
Key statistics
85%
Our first contact resolution success rate
95%
Accuracy of our automatic ticket classification
90%
Our CSAT score
Why choose us?
We combine deep operational expertise with cutting-edge technology to deliver helpdesk services that are:
